Top 8 Customer Service Software Options for Your Business

In today's digital age, customer service software has become an essential tool for businesses looking to provide exceptional customer support. Customers need to feel that they can rely on your company to assist them with any issues or concerns they may have. Unlike using several digital tools for gaining customer attention, it's equally important to get a good quality customer service platform for the same.

Now, the question is how will you get to know the best quality digital customer service for your business? Here, in this article we are intended to make you familiar with some of the best quality digital customer service providers for your software business. Before going to the detailed analysis of the best quality digital customer services we are going to brief you about some general key points, based on which you can probably make your decision while choosing the best option for propelling your online business growth. Some of the best practices to provide exceptional customer service for your software business are:

Provide a Comprehensive Knowledge Base: One of the most frustrating things for customers is not being able to find answers to their questions. By providing a comprehensive knowledge base, customers can find the information they need quickly and easily, without having to wait for a customer service representative.

Offer Multiple Channels of Communication: Different customers have different preferences when it comes to communication channels. Some prefer phone support, while others prefer email or chat. By offering multiple channels of communication, you can meet the needs of all your customers.

Respond Quickly: When customers reach out for support, they expect a prompt response. Ideally, you should aim to respond within a few hours of receiving their request. This shows customers that you value their time and are committed to helping them solve their issues.

Empathize with Your Customers: When a customer reaches out with a problem, it's essential to empathize with their situation. Show them that you understand their frustration and that you're committed to finding a solution that works for them.

Provide Personalized Support: Every customer is different, and their needs may vary. By providing personalized support, you can ensure that each customer receives the assistance they need. This can include offering tailored solutions or recommendations based on their specific situation.

Timely Follow Up: Once a customer's issue has been resolved, it's important to follow up and ensure that they're satisfied with the outcome. This shows customers that you care about their experience and are committed to providing excellent service.

Who can be the best digital customer service option for your business?

There are plenty of customer service platform options out there, but only a handful stand out from the rest. In this article we'll take a look at the top 8 customer service software options that you can consider for your business. Let us throw light on the digital customer service option they offer:

1. Zendesk

Price: $19+ per user per month

Zendesk is a cloud-based customer service software that provides a range of features, including ticket management, live chat, and call center solutions. There are several reasons why LiveAgent may be the best customer service software option for your business including:

• Zendesk is an exclusive tool that your customers can use to submit support tickets to you when they experience issues with your products or services.
• Zendesk can also integrate with other tools and generate customer service data reports.
• It is easy-to-use software that can be customized to meet the specific needs of your business.
• One of the major highlights of Zendesk is to centralize your customer communications into one platform. For that reason, it pairs well with other centralized tools, like customer relationship management (CRM) platforms.
• Zendesk also offers a range of pricing plans to choose from, making it suitable for businesses of all sizes.

2. Freshdesk

Price: $15+ per month (free version available)

Freshdesk is another popular customer service software that provides a range of features, including ticket management, live chat, and social media integration. There are several reasons why Freshdesk may be the best customer service software option for your business including:

• One of its highlighting features is a baseline helpdesk tool, similar to Zendesk and an omnichannel customer support tool that can integrate with a variety of different marketing channels.
• Moreover, if you opt for the omnichannel version, you'll get access to an AI feature that helps you respond to your customers subsequently.
• It is easy to use, customizable, and offers a range of pricing plans that can fit to the customer's need accordingly.

3. LiveAgent

Price: $15+ per month (free version available)

LiveAgent is exclusive customer service software that provides businesses with a range of features to manage their customer support operations. There are several reasons why LiveAgent may be the best customer service software option for your business including:

• LiveAgent offers a range of features, including ticket management, live chat, call center solutions, knowledge base management, and social media integration.
• The software is easy to set up and configure, and the intuitive interface ensures that your team can quickly navigate and use the software without any extensive training.
• LiveAgent supports multiple communication channels that allow your business to provide your customers with a range of options to get in touch with you, improving customer satisfaction and retention.
• LiveAgent offers competitive pricing plans that make it accessible to businesses of all sizes. The pricing plans are scalable, allowing you to upgrade as your business grows.

4. Zoho Desk

Price: $14+ per user per month

Zoho Desk is a cloud-based customer service software that offers different tools, and one of those tools is a helpdesk platform, Zoho Desk. There are several reasons why Zoho Desk may be the best customer service software option for your business including:

• Zoho Desk provides businesses with a range of features, including ticket management, live chat, and call center solutions.
• Zoho Desk supports multiple communication channels, including email, live chat, phone, social media, and more. This allows you to provide your customers with a range of options to get in touch with you, improving customer satisfaction and retention.
• You can create automated workflows to route tickets to the right department, set up automatic responses to common inquiries, and more which can help you save time and improve the efficiency of your customer support operations.
• Zoho Desk is an affordable solution that can be customized to meet the specific needs of your business.

5. Help Scout

Price: $20+ per user per month

Help Scout is a cloud-based customer service software that can scale up your business. There are several reasons why Help Scout may be the best customer service software option for your business growth, including:

• Help Scout supports multiple communication channels, including email, live chat, phone, and more.
• Help Scout includes collaboration features that make it easy for your team to work together to resolve customer inquiries.
• With the support of help scout you can customize your ticket forms, knowledge base articles, and chat widgets to match your brand's look and feel. This ensures that your customers receive a consistent brand experience across all communication channels.
• Help Scout offers competitive pricing plans that make it accessible to businesses of all sizes. The pricing plans are scalable, allowing you to upgrade as your business grows.

6. HubSpot Service Hub

Price: $45+ per month (free version available)

HubSpot is a cloud-based customer service software that can help businesses grow and scale their customer support operations. There are several reasons why HubSpot may be the best customer service software option for your business growth, including:

• HubSpot offers a suite of marketing, sales, and customer service tools that can be integrated with each other managing your customer interactions.
• HubSpot can be customized to meet the specific needs of your business. You can customize your ticket forms, knowledge base articles, and chat widgets to match your brand's look and feel.
• HubSpot includes advanced analytics and reporting features that can help you track your customer support performance.
• HubSpot includes a knowledge base feature that allows you to create and share articles and FAQs with your customers. This can help reduce the number of inquiries you receive by providing customers with self-service options.
• HubSpot offers competitive pricing plans that make it accessible to businesses of all sizes.

7. Salesforce Service Cloud

Price: $25+ per user per month

Salesforce service cloud is exclusive cloud-based customer service software that allows you to create a unified platform for managing your customer interactions and improving your team's productivity. There are several reasons why Salesforce service cloud may be the best customer service software option for your business growth, including:

• Salesforce Service Cloud supports multiple communication channels, including email, live chat, social media, and more.
• Salesforce Service Cloud can be customized to meet the specific needs of your business. You can customize your ticket forms, knowledge base articles, and chat widgets to match your brand's look and feel.
• Salesforce Service Cloud includes AI-powered features that can help you improve your customer support operations.
• You can generate reports on ticket volume, response times, agent performance, and more, allowing you to identify areas for improvement and optimize your customer support operations.
• Salesforce Service Cloud is designed to scale as your business grows. The platform can support businesses of all sizes, from startups to enterprise-level organizations.

8. Gorgias

Price: $50+ per user per month

The last of the best customer service tools on this list is Gorgias. Gorgias is different from the other tools listed here because it aims to connect your sales and your customer service. There are several reasons why Gorgias may be the best customer service software option for your business growth, including:

• Gorgias integrates with platforms like Shopify, Magento and WooCommerce to pull customer data and learn about your customers from their past interactions with your company, including their purchase history. That info is then used to personalize your customer support and make it more effective for each customer.
• Gorgias includes automation features that can help you save time and improve the efficiency of your customer support operations.
• Gorgias includes AI-powered features that can help you improve your customer support operations.
• Gorgias includes advanced analytics and reporting features that can help you track your customer support performance. You can generate reports on ticket volume, response times, agent performance, and more.
• Gorgias is designed to scale as your business grows. The platform can support businesses of all sizes, from startups to enterprise-level organizations.

Bear in mind, though, that not all of these features are available in the cheapest plan. To access some of them, you'll have to spring for a more expensive plan.