8 Top Customer Service Software Options for Your Company

Are you getting frustrated looking for the right customer service software option for your business growth? Thankfully you are on the appropriate page that can probably help you find the perfect software partner to boost your business. In today's digital era, customer service software has become an essential tool for scaling up your business. Unlike the wide array of applications of digital tools for upselling your products, it has also become indispensible to get a robust customer service in order to retain your customers. There is a great deal of customer service tools available far and near but choosing the suitable one is a matter of great deal. In this article we are intended to provide a great deal of information that can meet some of the general FAQs raised by many viewers who are desperately looking for a better customer service software options for their businesses.

What are the chief features of ideal customer service software for propelling my business?

• Customer service software refers to a set of tools and applications, you can use for your businesses in order to manage customer interactions and support requests.
• These tools can include features such as ticketing systems, chatbots, knowledge bases, and social media monitoring.
• Customer service software can help your business's automate repetitive tasks, such as responding to common inquiries, which can save time and resources.
• As your business grow, customer service software can help in scaling up volumes of customer inquiries and support requests more effectively.

Why choose Customer Service Software for my business growth?

Customer service software is the ideal platform that can help your businesses enhance their customer support capabilities by building stronger relationships with their customers, and drive sustainable business growth over the long term.

Who can be the best digital customer service option for your business?

In this digital era, there is abundance of customer service options available in the multitude but only a handful stand out from the rest. In this article we'll take a look at the top 8 customer service software options that you might find to be noteworthy for up scaling your business. Let us throw light on the spectrum of customer service option they offer:

1. Zendesk

Price: $19+ per user per month

If you are looking for a cost-effective customer service software with distinguishing features, then you are on the perfect platform. Let's go through the exclusive features that ZenDesk can readily assist you with:

• Zendesk is a cloud-based customer service software that will provide you a range of features, including ticket management, live chat, and call center solutions.
• Zendesk can also integrate with other tools to generate the optimum customer service data reports for you.
• It is easy-to-use software that can be customized to meet the specific needs of your business.
• One of the major highlights of Zendesk is to centralize your customer communications into one platform. For that reason, it pairs well with other centralized tools, like customer relationship management (CRM) platforms.
• Zendesk also offers a range of different plans that are budget friendly.

2. Freshdesk

Price: $15+ per month (free version available)

If you are looking for outstanding customer service software associated with helpdesk tool, then you have just found your perfect choice! Let's go through the exclusive features that Freshdesk can readily assist you with:

• Freshdesk provides you with a range of exciting features, including ticket management, live chat, and social media integration.
• One of its highlighting features is a baseline helpdesk tool which is similar to Zendesk
• Freshdesk also offers an omnichannel customer support tool for you that can integrate with a variety of different marketing channels.
• Moreover, if you opt for the omnichannel version, you'll get access to an AI feature that helps you respond to your customers subsequently.
• It is easy to use, customizable, and offers a range of pricing plans that can fit to your budget accordingly.

3. LiveAgent

Price: $15+ per month (free version available)

If you are looking for exclusive yet accessible customer service software to upgrade your business, then you have just found the right software partner! Let's go through the exclusive features that LiveAgent can readily assist you with:

• LiveAgent offers you with a range of exciting features, like, ticket management, live chat, call center solutions, knowledge base management, and social media integration.
• You can easily set up and configure this software without any prior extensive training.
• LiveAgent supports multiple communication channels that allow your business to provide your customers with a range of options to get in touch with you, improving customer satisfaction and retention.
• LiveAgent offers competitive pricing plans that make it the best option for your business growth.

4. Zoho Desk.

Price: $14+ per user per month

If you are looking for cost-effective customer service software to upgrade your business, then you have just found the right software partner! Zoho Desk is popular cloud-based customer service software that can provide you with its wide range of tools and features. Let's go through the exclusive features that Zoho Desk can readily assist you with:

• Zoho Desk provides businesses with a range of features, including ticket management, live chat, and call center solutions.
• Zoho Desk supports multiple communication channels, including email, live chat, phone, social media, and more that leads to possible customer retention and satisfaction.
• You can create automated workflows to route tickets to the right department, set up automatic responses to common inquiries, and more which can help you save time and improve the efficiency of your customer support operations.
• Zoho Desk is an affordable solution that can be customized to meet the specific needs of your business.

5. Help Scout

Price: $20+ per user per month

If you are looking for a collaborative support and exclusive customer service software that can help scaling up your business, then Help Scout can be the perfect choice! Let's go through the exclusive features that HelpScout can readily assist you with:

• Help Scout will support your business via multiple communication channels, including email, live chat, phone, and more.
• Help Scout contains collaboration features that make it easy for your team to work together to resolve customer inquiries.
• With the support of help scout you can customize your ticket forms, knowledge base articles, and chat widgets to enhance your brand's look. This ensures that your customers receive a consistent brand experience across all communication channels.
• Help Scout offers competitive pricing plans that are budget friendly .

 6. HubSpot Service Hub

Price: $45+ per month (free version available)

If you are looking for a customized cloud-based customer service software solution to boost your businesses growth and scale their customer support operations, then HubSpot can be an ideal match for you! Let's go through the exclusive features that HubSpot can readily assist you with:

• HubSpot offers an exquisite range of marketing, sales, and customer service tools that can be integrated with each other managing your customer interactions.
• HubSpot can be customized to meet the specific needs of your business.
• HubSpot includes advanced analytics and reporting features that can help you track your customer support performance.
• HubSpot includes a knowledge based feature that allows you to create and share articles and FAQs with your customers.
• HubSpot offers competitive pricing plans making it the best option for your business.

7. Salesforce Service Cloud

Price: $25+ per user per month

If you are looking for ideal customer service software that allows you to create a unified platform for managing your customer interactions and improving your team's productivity, then you have just found the perfect partner for your business! Let's go through the exclusive features that Salesforce Service Cloud can readily assist you with:

• Salesforce Service Cloud will support your business via multiple communication channels, including email, live chat, social media, and more.
• Salesforce Service Cloud includes AI-powered features that can help you improve your customer support operations.
• With the help of Salesforce Service Cloud you can generate reports on ticket volume, response times, agent performance, and more that helps your business to gain optimum customer satisfaction and growth.

8. Gorgias

Price: $50+ per user per month

 If you are aimed to connect your sales with your customer service, then you have probably found the perfect option! Let's go through the exclusive features that Gorgias can readily assist you with:

• Gorgias integrates with platforms like Shopify, Magento and WooCommerce to pull customer data and help in building your profound customer base.
• Gorgias includes automation features that can help you save time and improve the efficiency of your customer support operations.
• Gorgias includes AI-powered features that can help you build your customer retention support operations.
• Gorgias includes advanced analytics and reporting features that can help you track your customer support performance. You can generate reports on ticket volume, response times, agent performance, and more.
• Gorgias exclusively monitored platform can support businesses of all sizes, from startups to enterprise-level organizations.

Dev Bhushan

Digital Marketing Specialist at SEMReseller

• Tools

17 May 2023